Refund policy
Last updated: August 27, 2026
We want you to be satisfied with your purchase. LAVIVCO accepts eligible returns within 30 days of delivery.
By purchasing from LAVIVCO, you agree to the terms of this Refunds & Returns Policy, subject to any rights or protections provided to you under applicable consumer protection laws.
1. 30-Day Returns
You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must:
-Be unused and in the same condition in which you received it
-Be in its original packaging
-Include any original tags or accessories, where applicable
-Be accompanied by proof of purchase or your order information
Items that have been used, damaged through misuse, or returned without the required information may not be eligible for a refund.
To start a return, please contact us at lavivco@gmail.com with your order number and the reason for your return.
Please do not send an item back before your return has been approved and return instructions have been provided.
Return address:
[INSERT RETURN ADDRESS]
Items sent back without first requesting a return may not be accepted.
2. Return Shipping
If your return is approved, LAVIVCO will provide instructions on where and how to return your item.
Unless the return is due to an item being defective, damaged, incorrect, or otherwise the responsibility of LAVIVCO, return shipping costs are the responsibility of the customer and are non-refundable.
Original shipping charges, where applicable, are generally non-refundable unless otherwise required by applicable law.
If LAVIVCO provides a return shipping label, the applicable return shipping cost may be deducted from your refund where permitted by law and as communicated to you before the return is completed.
3. Damaged, Defective or Incorrect Orders
Please inspect your order when you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can review the issue and determine an appropriate solution.
Please include:
-Your order number
-A description of the issue
-Clear photographs of the product
-Photographs of the packaging, where relevant
Depending on the circumstances, we may provide a replacement, refund, return instructions, or another appropriate solution.
4. Missing or Delivery Issues
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with:
-Household members
-Neighbours
-Building management or reception
-The shipping provider
If you are still unable to locate your order, contact us at lavivco@gmail.com with your order number and tracking information so that we can assist you.
LAVIVCO may need to work with the shipping carrier to investigate delivery issues.
5. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law.
These may include:
-Personalized or custom-made products
-Products that have been used or altered
-Gift cards
-Items identified as final sale
-Products that cannot be returned for health, hygiene, or safety reasons
If a product is non-returnable, this will be communicated on the applicable product page or at the time of purchase where appropriate.
Nothing in this section limits any mandatory consumer rights that apply to you under applicable law.
6. Sale Items
Unless otherwise stated or required by applicable law, sale or promotional items may be subject to additional return conditions.
Any applicable restrictions will be communicated at the time of purchase.
7. Exchanges
If you would like to exchange an item, please contact us within 30 days of delivery.
Exchanges are subject to product availability and the eligibility requirements in this policy.
The fastest way to receive a different product or variation may be to return the original item and, once the return is approved, place a new order for the desired item.
8. Refunds
Once we receive your returned item, we will inspect it and notify you whether your return has been approved.
If your return is approved, your refund will be issued to the original payment method.
We will generally process approved refunds within 10 business days after the return has been received and inspected.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at lavivco@gmail.com.
9. Consumer Rights
Nothing in this Refunds & Returns Policy is intended to limit, exclude, or replace any rights or protections you may have under applicable consumer protection laws.
Where applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will continue to apply.
10. European Union 14-Day Cooling-Off Period
If you are a consumer located in the European Union and your purchase is subject to applicable EU consumer protection laws, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable legal exceptions.
Where this right applies, the applicable statutory requirements regarding returns, refunds, shipping costs, and the condition of returned goods will apply.
This section does not limit any other rights you may have under applicable EU law.
11. Questions
If you have questions about returns, refunds, exchanges, damaged orders, or your purchase, please contact us:
LAVIVCO
Email: lavivco@gmail.com
Website: www.lavivco.com
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